Refunds & Returns
If you change your mind and wish to return unused items, still sealed in original packaging within 10 days, please contact us for a refund. You will be liable for any shipping costs.
Unfortunately, customised items can not be returned or refunded unless faulty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items will be refunded at sale price.
Shipping costs are non-refundable.
Breakage During Shipping
We package all of our orders with ample wood wool and tissue paper. We unfortunately do not take responsibility for items that are broken after they have been handed to the courier. If your package has arrived broken, do let us know by sending an email to admin@arkandwhale.co.za a with photographs of the packaging (inside and outside), as well as the broken product itself. We will do our best to claim damages from the courier on your behalf.
Late Arrival
While we always endeavour to get your products to you on time, Ark&Whale is not liable for any any situation or loss and/or damages incurred to you by the late arrival of your parcel due to issues with the courier.
Package Insurance
Orders to the value of R500 and above are insured via the courier company. Ark&Whale will facilitate client liason with the courier company should it be necessary.